Customer Service and Sales Skills Standards

Describes sales and customer service work in a best practice, high performance environment at the level that means success for a person in such an environment.

Customer Service Training

Highly interactive process focusing on getting to know your customer, meeting your customer’s needs, building a continuing relationship and going the extra mile.

Sales Training

Highly interactive process focusing on explaining product features and benefits, building the sale, closing the sale, establishing a consultative relationship, and completing the sales transaction.

Customer Service and Sales Certification

Computer based, national professional certification demonstrating that you have mastered knowledge and skills under the national skills standard system.

Emotional Intelligence

Using Meyers-Briggs Type Indicator^®(MBTI^®) behavior style diagnostic helps your employees with the ability to regulate their impulses to increase levels of self-motivation, empathize with others, persist and be resilient in the face of obstacles.

Social Intelligence

Developing sensibility to other people’s needs and the capacity to successfully interact with others to get their cooperation.